COVID-19 Update:

Due to the ongoing COVID-19 global health crisis, J. Monae Beauty Supply will be taking extra precaution, guided by updates from the Center for Disease Control (CDC), to keep our valued customers and clients safe.

All orders, regardless of purchase date, are not eligible for return or exchange effective October 30, 2020. Customers have 24 hours within order confirmation to cancel their order, however, once a tracking number is assigned to an order it is not eligible for return or exchange.

If you have further questions about our return and/or exchange policy, please contact us at

We thank you for your continued business and understanding during this challenging time.


Ordering Support: 

How long is the shipping and handling time?

    • All orders placed prior to 3 p.m. Central Standard Time (CT) on Monday - Friday, will ship from our store the same business day.
    • Orders placed after 1 p.m. CT on Saturday and Sunday will be shipped from our store on the following business day.
    • Your delivery time will vary based on the shipping speed you select. Please note: J. Monae Beauty Supply is not responsible for USPS, UPS, or FedEx shipping or mailing delays related to COVID-19.
I want to order a different color or texture then what is listed online, how do I request a custom order? 
    • If you are unable to find your desired hair texture, color, or length online, please contact us at

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